Privacy Policy

Effective date: April 25, 2026

This policy describes our general practices. If you enter into a separate agreement with us (for example, a consulting or development contract), additional or different privacy terms may apply and will be referenced in that agreement or an addendum.

1. Who is responsible for your information?

KT Informatik is the organization responsible for personal information collected through this website and the contact points we publish here. You can reach us at contact@ktinformatik.com, by phone at +1 (343) 700-0633, or via our Contact page. Our mailing address is 20-175 Trudelle St, Toronto, ON M1J 3K5, Canada.

2. What this policy covers

This policy applies to personal information we collect when you visit ktinformatik.com (or our branded web properties that link to this policy), use our contact or newsletter forms, submit information through hero or campaign lead capture on the site, or otherwise interact with us online in connection with KT Informatik marketing and pre-sales activities. It does not govern third-party platforms (such as social networks) except where we embed or link their content—those services have their own policies.

3. Information we may collect

Depending on how you interact with us, we may collect:

• Contact and inquiry data: name, email address, phone number if you provide it, company name, and the content of messages you send through our contact form or similar fields.
• Newsletter data: email address and, if collected, name or preferences you submit when signing up for email updates.
• Lead and interest data: information you voluntarily submit through homepage or campaign forms (for example, name, email, organization, and project context) so we can respond to your request.
• Technical and usage data: IP address, browser type, device characteristics, pages viewed, and approximate timing of requests—typically collected automatically through server logs, cookies, or similar technologies as described below.

We aim to collect only what is reasonable for the stated purpose.

4. How we use personal information

We use this information to:

• Respond to inquiries, provide requested information, and follow up on potential consulting or product interest;
• Send newsletters or marketing emails where you have opted in, and honor unsubscribe requests;
• Operate, secure, and improve our website (for example, troubleshooting, analytics, and abuse prevention);
• Meet legal, regulatory, or insurance requirements where applicable;
• Protect the rights, property, and safety of KT Informatik, our clients, and the public.

5. Legal bases and consent (Canada)

Where Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) applies, we generally rely on implied or express consent for collection, use, and disclosure that a reasonable person would consider appropriate in the circumstances—for example, you submit a contact form to request a reply. For marketing emails, we rely on express consent where required (for example, checkbox or clear affirmative action), or implied consent only where permitted by law. You may withdraw consent subject to legal or contractual restrictions and reasonable notice; withdrawal may affect our ability to provide certain responses or services.

6. Cookies and similar technologies

We may use cookies, local storage, or similar technologies that are strictly necessary for the site to function, and optionally for analytics or performance measurement. You can control cookies through your browser settings. If we introduce non-essential tracking that requires consent in your jurisdiction, we will align our notices and controls with applicable requirements.

7. When we share information

We do not sell your personal information. We may share it with:

• Service providers who assist us (for example, email delivery, hosting, analytics, or customer relationship tools), under contractual terms that require appropriate protection and use only for the services they provide to us;
• Professional advisers (such as lawyers or accountants) where necessary;
• Authorities when required by law, court order, or lawful government request, or when we believe disclosure is necessary to protect safety or enforce our legal rights.

Some service providers may process data in other countries (including the United States). Where cross-border transfers occur, we take steps that are reasonable in the circumstances to ensure appropriate safeguards, recognizing that legal regimes differ by jurisdiction.

8. Retention

We retain personal information only as long as needed for the purposes described in this policy, including to maintain business records, resolve disputes, and comply with legal obligations. Retention periods vary by data type; contact us if you have questions about a specific category.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

10. Your choices and rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Withdraw consent to certain uses (such as marketing), where withdrawal is legally valid;
• Ask questions about our practices or challenge our compliance with fair information principles.

To exercise these rights, contact us using the details in section 1. We may need to verify your identity before fulfilling certain requests. You may also file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner where applicable.

11. Children’s privacy

Our website and services are directed at businesses and adults. We do not knowingly collect personal information from children under the age where parental consent is required in their jurisdiction. If you believe we have collected such information inadvertently, please contact us and we will take appropriate steps to delete it.

12. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will revise the effective date at the top and, where changes are material, provide additional notice as appropriate (for example, a notice on the website or an email to subscribers).

13. Contact

For privacy-related questions or requests, email contact@ktinformatik.com or use our Contact form and include “Privacy” in the subject line where possible.